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| When You Speak, I Really Listen. |
| Thorlabs has been in a quiet partnership with our customers for years. We'd like to take this ongoing dialog and make it more effective by asking you, our customer, to provide specific input to help us become a better supplier. |
| My commitment to you is that if you take the time to respond, I will personally review each of these responses and factor them into our product development or improvement plans. Additionally, if you’d like to comment on our service, or ways to improve it, I would greatly appreciate the effort. |
Sincerely,
Alex Cable
Founder and President - Thorlabs, Inc. |
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