A Message from Alex

Like all organizations, Thorlabs has had to rapidly respond to evolving conditions imposed by the ongoing global COVID-19 pandemic and the emergence of new variants. As of today, many of our items continue to be stocked in one or more of our global warehouses and are currently available for same-day shipment, but others are facing longer manufacturing times than usual due to global disruptions to procurement and transport of everything from raw materials to finished goods.

We recognize that our same-day order fulfillment commitment is one of the reasons that many of you choose Thorlabs and are aggressively working to reduce current lead times as well as replenish the inventory in our worldwide warehouses to pre-pandemic stock levels, all while ensuring the continued health and wellbeing of our employees. We will remain diligent in exploring all options available to expedite our return to pre-pandemic service levels ensuring continuity of supply and service for your organization. We have rapidly brought on new vendors, escalated and expedited our purchase orders, extended manufacturing and assembly working hours, and looked for opportunities to further leverage automation to shorten manufacturing times.

Throughout the pandemic, Thorlabs has been updating our protocols to keep current with recommendations by the World Health Organization, the Centers for Disease Control and Prevention, relevant local health officials, and local authorities. When positivity rates are high, we implement changes to reduce the risk to our personnel, including the implementation of work from home strategies for support personnel, mandatory face mask usage in all of our facilities, split shifts in our manufacturing, social distancing, on-site COVID-19 testing clinics, and limiting access to our facilities.

I appreciate your understanding during this difficult and challenging time. To our customers in the biotechnology industry who are working tirelessly to provide tools to prevent, diagnose, and treat this disease, thank you for your efforts.

Sincerely,

South Carolina

West Columbia, South Carolina

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